ToyExit ships via USPS ground*, providing fast, trackable and insured shipments.

Items are very carefully packaged by our trained service department, and generally ship out within 1 -3 business days of receiving a cleared payment (excluding weekends and holidays). USPS Standard Ground usually delivers within 2 to 6 business days to your physical address. All packages shipped to a PO Box are shipped via USPS priority and take 1-3 business days to be delivered once they ship.

*International shipments ship via USPS.

ToyExit uses USPS to ship packages. USPS is the default shipping method and it is used on every continental shipment to the 48 states. Hawaii, Alaska, Puerto Rico and Guam ship via USPS. International packages ship via USPS.

The shipping for our auctions are calculated and doesn’t include insurance. Insurance is available on all items if you choose to insure your item. All items ship with tracking #’s & delivery confirmations. Many times we list items for free shipping, which means it does not cost you anything for shipping, handling or insurance. We take great care in making sure you are getting fair shipping costs. We don’t charge handling fees.

Unfortunately, we cannot allow pick-ups at this time.

We do combine shipping if the items are paid for in one payment. This applies to any standard delivery. If you pay in separate payments, we cannot combine the shipping costs for lower rates.

A tracking number will be sent via e-mail automatically when your item ships; however, sometimes servers will reject the mail because it is automated. If you did not receive a tracking number and believe your item has shipped, please contact us with your shipping name and eBay item number and we would be happy to retrieve it and forward it to you. Please note that the email address we have on record in our database to contact you with is the email address submitted with payment.

This means if you have a different email for Paypal and for eBay, we will be contacting you at your Paypal email address. If you would like an alternate email address to be your main contact with ToyExit, please include the email address in the notes with your payment and we will be happy to use the email address of your choice.

We do offer Expedited Shipping via USPS. Upgrades in shipping may be selected and paid for at the time of purchase. This is available on most items. Items with Get It Fast via USPS 2 day are listed all over our store. For other situations to get express shipping, please contact a support representative at ship1@ToyExit.com they can work on getting an express shipment out to you today

At ToyExit, we take great pride in packaging and shipping your order. We package our items very carefully and ship them usually within 24-48 hours of receiving payment, excluding weekends and holidays. In the event that there was a problem with your shipping address, we may be waiting for a response from you regarding a shipping clarification. If your item has been paid for but you have not received it in a reasonable amount of time, please contact us with your shipping name and eBay item number so that we can research it for you. We work out any problem, and if any unforeseen issue comes up we will contact you, so please work out any issue with us as you will find we are the most fair and honest company on the web. We are proud to be a member of Square Trade.

If we have made an error while processing your order, we will pay 100% of the shipping fees to correct the problem. If an incorrect item was received, this is usually due to a processing error in our warehouse. We carry over 100 SKUs, so mistakes can happen, and we try to minimize this for you as much as possible. We will schedule a pick up for you at the address of your choice if you received the wrong item. Please contact us and let us know the following.

• What item did you receive?
• What item should you have received?
• Shipping name & ebay itrm number.

Would you like to keep the item? Sometimes, the mistake is actually one that a customer does not mind. The item could be more expensive, just as good, or sometimes better. If you would like to keep the item we sent you in error, please email us and we can work out a discount for the mistake, or a credit in our store for the understanding.

If you have made an error in your shipping address, please contact us ASAP. If your order has already been shipped, there may be a fee assessed for the address correction. We can only correct addresses that are shipped via USPS and it is not always possible to correct. If the item comes back to us due to incorrect address, we will ship one more time free of charge in most cases. This only applies to physical addresses in the continental United States; all other address would be responsible to repay the shipping fee in order to get their item reshipped.

ToyExit  prides itself on offering our amazing deals to the entire world We will ship packages internationally and we offer very fast, reliable and safe international shipments using USPS international shipping services. Please see the section regarding international orders below.

ToyExit  allows the customer to insure the  packages if they prefer. Shipping insurance includes damaged packages on delivery, and non-receipt. We must be notified of damage to a package on delivery within 3 business days in order to file the insurance claim. Please note that insurance claims can take 2-4 weeks to process. In some cases we can expedite the process, but in most cases, it takes that much time to determine fault and get reimbursed by the insurance company so please be patient as we are working very hard to get any claim filed and paid as quickly as possible.

We will ship FedEx  an additional fee. The basic fee is 10 dollars additional for continental US shipments. On items the weigh more than 20 pounds the fee is 15 dollars. The additional fee for FedEx  shipment covers the handling charges that we incur internally. FedEx is more expensive than our USPS deal, and it is a manual process with paper work. We offer this as a service to our customers, but please understand that these shipments are much more complicated than the standard USPS shipments. We do not offer UPS shipping at this time.

ToyExit does not drop ship items in most cases. In the event that we oversell an item, we will ship from a supplier when possible in order to expedite the order processing purpose and make sure that our customers get the items they pay for as quickly as possible.

ToyExit takes pride in packaging and shipping of products, but if your product was damaged during shipping, please contact us within 3 days of receipt of the item with your shipping name and eBay item number. We will reply via e-mail with a resolution. See our full return policy for more details.

We  guarantee the authenticity of every item we  sell and will gladly refund if the item is not as described.

It is possible that a mistake can be made in a listing, however it does not happen often. If a mistake was made, or if you are concerned with pricing, shipping, images or text, please contact us immediately so we can look into and fix any problem. In the event that a pricing error was made, we will contact a buyer immediately. We will offer the piece at our cost, but we will not ship an item with a complete mistake that is way below cost. We would hope our customers understand that these types of things can happen, and we try our best to limit any mistakes in pricing and descriptions.

U.S. CUSTOMERS

ToyExit prefers payment via Auction Checkout, Paypal and Bidpay.  Although not preferred, we do accept check, or money order payments. We will accept payment via credit card, You can use Bidpay or Auction Checkout or PayPal. All are secured  payment methods approved by Ebay for secure payments. Checks and Money Order payments require a 10 BUSINESS DAY waiting period for your payment to clear, prior to product shipment. USPS money orders are processed immediately once they have been received and processed. ToyExit does not accept payment via bank transfers, nor Western Union wire transfers. If you are an international bidder, please see the section on International Orders below.

INTERNATIONAL CUSTOMERS

ToyExit gladly accepts Paypal payments and Bidpay payments from international bidders. Paypal and Bidpay are free services, whereby you can use your credit card, check, or money transfer, as well as Paypal's currency converter. Paypal is a safe and convenient method for you to send payments internationally. ToyExit accepts credit card payments for world wide transactions. International credit card payments can be made with BidPay and PayPal only. For more information on BidPay Click Here. Use your credit card to pay with PayPal or Bidpay. Both are are secured  payment methods approved by Ebay for secure payments.

ONLY THE ABOVE STATED PAYMENT METHODS WILL BE ACCEPTED.

Yes, Paypal is the preferred payment method of ToyExit. Your items generally ship out within 1-3 business days of us receiving your Paypal payment (excluding weekends and holidays). Please be aware, Paypal can take approximately 4-6 days to process e-checks which will delay your order being shipped. Our Paypal address is Paypal@ToyExit.com and the charge on your bill will say “Addison Enterprise”.

Paypal is an online service owned by eBay, allowing you to send payments for your auctions securely via credit card or e-check (bank account withdrawal). It is one of the most respected and safest ways to pay on the internet. For more information please visit www.paypal.com. If you have a problem with your Paypal payment you can try and contact their support line at 888-215-5506.

ToyExit accepts credit card payments from ALL customers. International credit card payments can be made with BidPay and PayPal only. For more information on BidPay Click Here.

During checkout, you should be able to combine your shipping to save money. If you are having trouble combining shipping, please feel free to contact us and we will be happy to send you an invoice combining the shipping of multiple items. Unfortunately, if you have already paid in separate payments, we cannot combine the shipping costs for lower rates, however, we always can get you some additional savings on a new order if you did not receive your shipping discount on a prior order.

T oyExit prefers payment via Auction Checkout, Paypal and Bidpay.  Although not preferred, we do accept check, or money order payments. Checks and Money Order payments require a 10 DAY waiting period for your payment to clear, prior to product shipment. ToyExit does not accept payment via bank transfers, nor Western Union wire transfers. ToyExit does not accept direct credit card payments or personal checks from non U.S. customers. If you are an international bidder,

please see the section on International Payments.

If you have received an Unpaid Item Reminder, according to eBay's system you have not paid for an item for over 5 business days. If you believe the Reminder was sent in error, please contact us with your eBay User ID and Item Number. We will be happy to research the error and update it in the eBay system for you. If you have been refunded for an item, eBay will take off the payment made flag in the system and the automated system will not know that you paid. If you receive an email for an Unpaid Item and you were refunded, we can fix this very simply. Just email us with your eBay user ID and say you were refunded, and it will take a support rep 2 minutes to correct.

If you have been double-charged by Paypal, please contact us so we can get this resolved for you. In most cases, we refund an obvious duplicate payment when our order processing system runs, and we will email you to make sure that it was an error.

We leave positive feedback via an automated system through eBay.

Each positive feedback that is left for us, gets one in return.

We do this in order to deal with the high volume and make sure that everyone gets feedback. We understand the importance of feedback. It is not just important for sellers, but it is important to buyers as well. We never leave bad feedback for mistakes, miscommunication or just about anything else. We never leave neutral feedback in any case. We would hope that our customers would not feel the need to leave bad feedback. It does not solve problems, it just creates new ones. If you feel you have no other choice, PLEASE contact us! We guarantee we will work it out to the best of our ability in every case.

We do the best job out there and will work out any problems. If there is a problem or mistake we always try to work it out. Negative feedbacks are meant for sellers who intentionally do a poor job or are grossly negligent. Mistakes happen, we do not punish customers with negative feedbacks when they make errors and we hope for the same courtesy.  The only time we leave negative feedbacks for customers are when we are left a negative feedback by a customer that we believe is unfair and unwarranted. All items come with a ToyExit guarantee to protect against dead on arrival items, or manufacturer defects. If you encounter any problems with your product, please contact us ASAP with your sales receipt number, item number, and product name. Please see our return policy for full details.

Most items come with a warranty and a ToyExit guarantee to protect against dead on arrival items, or manufacturer defects. If you encounter any problems with your product, please contact us ASAP with your sales receipt number, item number, and shipping name. Please see our return policy for full details.

At ToyExit , we encourage international sales, and do our best to serve your needs.

ToyExit gladly accepts Paypal payments and Bidpay payments from international bidders. Paypal and Bidpay are free services, whereby you can use your credit card, check, or money transfer, as well as Paypal's currency converter. Paypal is a safe and convenient method for you to send payments internationally. ToyExit accepts credit card payments for world wide transactions. International credit card payments can be made with BidPay and PayPal only. For more information on BidPay Click Here. Use your credit card to pay with PayPal or Bidpay. Both are are secured  payment methods approved by Ebay for secure payments.

ONLY THE ABOVE STATED PAYMENT METHODS WILL BE ACCEPTED.

• We ship all international packages via USPS
• Please look at the bottom of the item page for shipping prices to international destinations. If you feel the shipping charge is too high, please do not bid. International shipping can be pricy, so please understand that we do our best and we totally understand if it is not in your best interest to pay for an item with a very high shipping quote.
• We state the selling price and actual description of the product on the customs documentation.
• Please do not ask us to claim your item is a gift or reduce the amount of the selling price to help you avoid paying duties, taxes, and any other related fees. This is illegal and we can be bought up on charges for doing this. ZERO EXCEPTIONS TO THIS WHATSOEVER.
• It is the buyer's responsibility to pay for all import duties and brokerage fees associated with the item. We do not make 1 cent off taxes and brokerage fees associated with international packages. These are fees charged by the government and cannot be negotiated. We will not reimburse any of these fees in any situation. Please contact USPS or your local customs office for more information on Brokerage and Customs fees.
• A tracking number will be sent via e-mail automatically when your item ships

Canada Shipping

•  We will ship packages internationally and we offer fast and safe international shipments using USPS.
• Shipping is done via USPS and tracking is available. 
• Customs fees, duties, taxes, and brokerage fees may apply and is the complete responsibility of the customer to estimate what they may be prior to purchasing and pay them completely upon receipt. ToyExit.com in no way profits from this and these fees have nothing at all to do with the shipping charges paid at the time of purchase. See below for more on taxes and duties.
• International customers may be subject to import duties and taxes, which are levied once a shipment reaches your country.
• Your charge from ToyExit.com includes only the cost of your item(s) and the cost of shipping. Any additional charges for customs clearance must be taken care of by you. Please note that we have no control over these charges and cannot predict what they may be.
•  We also mark all of our packages as merchandise (not gifts) with the actual purchase price as the customs value to fall in line with customs practices.
•  Customs policies vary widely from country to country so please contact your local customs office if you'd like more information.

International Shipping (except Canada)

• ToyExit.com prides itself on offering our amazing deals to the entire world. We will ship packages internationally and we offer the fast and safe international shipments using USPS international services. Here are a few things to note on international shipments:
• Shipping is done via USPS and tracking is available.
• WE CANNOT MARK ITEMS AS GIFTS, NO EXCEPTIONS IT IS THE LAW
• International shipments may take a couple of extra days to deal with customs clearance and paperwork
• Incorrect shipping amounts will be refunded immediately and you will be sent a correct invoice.
• Customs fees, duties, taxes, and brokerage fees may apply and is the complete responsibility of the customer to estimate what they may be prior to purchasing and pay them completely upon receipt.
• ToyExit.com in no way profits from this and these fees have nothing at all to do with the shipping charges paid at the time of purchase. See below for more on taxes and duties
• We ship all international packages via USPS. If you have a preference please let us know. We do not use third party shipping or other shipping companies for international shipments at this time. International customers may be subject to import duties and taxes, which are levied once a shipment reaches your country. Your charge from ToyExit.com, Inc. includes only the cost of your item(s) and the cost of shipping. Any additional charges for customs clearance must be taken care of by you. Please note that we have no control over these charges and cannot predict what they may be. We also mark all of our packages as merchandise (not gifts) with the actual purchase price as the customs value to fall in line with customs practices. Customs policies vary widely from country to country so please contact your local customs office if you'd like more information

A tracking number will be sent via e-mail automatically when your item ships; however, sometimes servers will reject the mail because it is automated. If you did not receive a tracking number and believe your item has shipped, please contact us with your shipping name and eBay item number and we would be happy to retrieve it and forward it to you.

You can contact us at assist1@ToyExit.com We have staff on hand for a few hours every Sunday to answer emails, please be patient and we will get to you as soon as possible.

Feel free to contact us at any time. Our business hours are:

• Monday-Thursday: 10AM - 5PM
• Friday from 10AM - 2PM EST

(Eastern Standard Time, excluding holidays)